Effective Date: 21/02/2025
Last Updated: 21/02/2025
1. Introduction
Welcome to MindMate. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Australian Privacy Act 1988 and globally recognized privacy standards such as GDPR.
By using MindMate, you consent to the collection and use of your data as described in this policy.
2. Information We Collect
We collect the following types of data:
a. User Profile Information:
• User-provided profile information, including preferences, wellness-related inputs, and self-reported topics to personalize AI interactions.
b. User Preferences:
• AI memory toggle (enabled or disabled)
• AI tone preference
c. Conversations (AI Chat):
• If AI Memory is disabled, we do not store any messages.
• If AI Memory is enabled, we do not store specific messages but instead generate summaries of conversations for context.
d. Mood Tracking:
• Mood entries selected by users (e.g., happy, sad, stressed, etc.)
e. Wellness Exercises:
• Participation history in breathing exercises, journaling prompts, and other wellness activities (no detailed logs stored yet, but planned for future updates)
f. Device and Notification Preferences:
• Devices linked to the user account
• Notification preferences
3. How We Use Your Data
We collect data to:
• Provide AI-assisted mental wellness support
• Improve AI conversations and personalization
• Store and analyze mood trends (only aggregated summaries)
• Send relevant notifications and reminders
• Enhance user experience through personalized wellness recommendations
• Ensure compliance with legal requirements
4. Data Storage & Security
We implement industry-standard security measures, including:
• Data encryption at rest to protect stored information
• Data anonymization for conversation summaries
• Secure cloud storage compliant with Australian data protection laws
We do not sell, rent, or share personal data with third parties.
5. User Rights & Choices
As a user, you have the right to:
• Access your data (request a copy of stored data)
• Correct or update information
• Delete your account and associated data
• Withdraw consent for AI memory storage
To exercise these rights, contact us at support@altriva.io.
6. Data Retention
• AI conversation summaries are stored only as long as the user account is active.
• If a user deletes their account, all associated data is permanently erased.
7. Third-Party Services
We may use third-party services for analytics, notifications, or cloud storage. These services adhere to data protection standards.
AI-generated responses are processed by third-party AI services. While we apply security best practices, data sent to these services may not be encrypted in transit and is subject to their privacy policies and encryption standards.
8. Children’s Privacy
MindMate is intended for users aged 18 and above. We do not knowingly collect data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy. Users will be notified of significant changes through the app.
10. Contact Us
For questions about this Privacy Policy, please contact us at emiliano@altriva.io.
By using MindMate, you acknowledge that you have read and understood this Privacy Policy.